Pharma Jan Samadhan’ scheme for redressal of grievances on pricing & availability of drugs
Pharmabiz posts that the National Pharmaceutical Pricing Authority
(NPPA) has launched ‘Pharma Jan Samadhan’ scheme for redressal of consumers’ grievances relating to
pricing and availability of medicines.
The ‘Pharma Jan Samadhan’ scheme is a web
enabled system for redressal of consumers’ grievances. It has put in place a
speedy and effective complaint redressal system with respect to availability
and pricing of medicines. It would serve as a robust e-governance tool for
protection of consumers’ interests through effective implementation of the
Drugs (Price Control) Order 2013.
‘Pharma Jan Samadhan’ will provide consumers
and others with an on-line facility to redress their complaints
relating to over-pricing of medicines, non-availability or shortage of
medicines, sale of new medicines without prior price approval of NPPA, and
refusal of supply for sale of any medicine without good and sufficient reason.
NPPA will initiate action on any complaint within 48 hours of its
receipt.
The scheme was inaugurated by Union minister
of chemicals & fertilizers Ananth Kumar at a function recently. Ananth
Kumar also released Compendium of Ceiling Prices of Essential Medicines 2015
prepared by NPPA.
Speaking on the occasion, the minister said
that the new initiative shows that the government or NPPA is not only regulator
but more of a facilitator. He said that this phama-literacy initiative would
create awareness among the people and would act as a deterrence against
blackmarketing, spurious medicines, and inflated cost of drugs. Shri Ananth
Kumar said that the pharma industry stands on three pillars- quality,
availability and affordability, and ‘Pharma Jan Samadhan’ is a step in this
direction.
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